Privacy Policy

At Courtney Ellis Nutrition, we are committed to protecting your privacy. We collect, hold, use and disclose personal information to carry out our functions or activities under the Privacy Act 1988 (Cth) (the Privacy Act).

This Privacy Policy outlines our approach to privacy and how we collect, use and protect your personal information. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. By using this website, you are accepting the practices described in this Privacy Policy.

Personal Information

Personal Information is information or an opinion that identifies an individual. Personal Information that Courtney Ellis Nutrition collect may include, but is not limited to:

Any information that you directly provide to us whether through our contact form, over the phone, by email or otherwise.
name, phone number, address, date of birth, emails.
your emergency contact’s name and number.
transaction data to pay for appointments.
Technical data such as your IP address, details about your browser, time zone settings, and other technology on the device you use to access our website
Information about how you use our website

Courtney Ellis Nutrition may collect this information over the phone, via email, on the website www.courtneyellisnutrition.com.au, social media platforms or when completing the new patient form. Courtney Ellis Nutrition may collect this information from potential patients, website visitors, email subscribers, social media contacts, and/or service providers. When your personal information is being collected, you have the right to ask why this information is being collected and Courtney Ellis Nutrition will express why and how we plan to use the information.

Why might we collect your Personal Information?

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinions about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. The circumstances where this is the case include when Courtney Ellis Nutrition receives a referral from your health care provider (including but not limited to a handover letter, blood tests and/or referrals) and/or when the client has authorised Courtney Ellis Nutrition to collect information on your behalf. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may wish to access your personal information Courtney Ellis Nutrition has collected subject to certain exceptions as declared by the Privacy Act 1988 (Cth). In order to protect your information, Courtney Ellis Nutrition may ask identification questions to before releasing or updating any information. Courtney Ellis Nutrition may refuse to provide you with the information held under certain circumstances as declared by the Act.

If you wish to access your Personal Information, please contact us in writing. Courtney Ellis Nutrition will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Policy Updates

This Policy may be updated periodically and the most up-to-date copy is available on our website.

If you have any queries or complaints about our Privacy Policy please contact us at: info@courtneyellisnutrition.com.au.